Terms and Conditions

• Task is a job made in a limited time with dedication and efficiency.
• Each task can last from 15 minutes and 2 hours, depending on the complexity of itself. Extra time will be considered as an extra task.
• Kōkua guarantees all tasks will be handled as fast as possible.
• The hired tasks with any of our plans are not accumulative from one month to the other.
• In the Special Plan, the Price will depend on the tasks each user wishes to hire. Therefore, for event planning tasks, a custom budget will be made, regarding the needs and requirements in each case.
• The payment can be made through bizum or a bank transfer. More information, after making a consult.
• The payment of the plans will be made before starting the tasks.
• Kōkua is a company of physical personal assistants based in Spain, which offers personal assistance and as affordable as possible.
• Kōkua does not guarantee being able to handle the task at a 100%. In such case, immediately, we will get in touch with the user to let them know the stablished circumstances in the process of task solving and thus making an agreed decision in that regard.
• The tasks are completed online.
• The fulfillment of the service would be understood as localized in the territory of Spanish VAT if the user’s address is in the Spanish territory except for Canarias, Ceuta and Melilla. The applicable VAT would be the one legally current at each time regarding the specific addressed article.
• Kōkua reserves the right to modify the prices of their plans at any time. In such case, it will immediately let the users know the new conditions.